Hey! I'm Ziad, a Business Analyst & Automation specialist based in Casablanca.

Hey! I'm Ziad, a Business Analyst & Automation specialist based in Casablanca.

Selected Work

  • Epicurean Elegance

    Onboarding & Offboarding systems

    n8n · HubSpot

    WhatsApp · Zoho

    Thinkific

  • Celestial Harmony

    Agent Scoring System

    Transactions

    Publications

    Skill-based

  • Opulent Essence

    Neighborhood Clusters System

    Dispatching

    Cluster Intelligence

    Morocco

  • Customer Complaint Process

    n8n

    Zendesk

    Workflow

  • Luminous Haven

    Apps & Web App Development

    Internal portals

    OCR

    Ops UIs

  • Ethereal Symphony

    Data Synchronization Workflows

    HubSpot · Postgres

    Mongo

    DBT

  • Epicurean Elegance

    Onboarding & Offboarding systems

    n8n · HubSpot

    WhatsApp · Zoho

    Thinkific

  • Celestial Harmony

    Agent Scoring System

    Transactions

    Publications

    Skill-based

  • Opulent Essence

    Neighborhood Clusters System

    Dispatching

    Cluster Intelligence

    Morocco

  • Customer Complaint Process

    n8n

    Zendesk

    Workflow

  • Luminous Haven

    Apps & Web App Development

    Internal portals

    OCR

    Ops UIs

  • Ethereal Symphony

    Data Synchronization Workflows

    HubSpot · Postgres

    Mongo

    DBT

From finance to systems engineering.

Operational Architect bridging the gap between Data Intelligence and Systems Engineering. I translate complex business logic into high-fidelity automated ecosystems, transforming manual friction into invisible, scalable growth

Get in touch

Open to new challenges in operations, automation, and data infrastructure | let's talk.

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Workflows Engineered

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Workflows Engineered

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Workflows Engineered

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Operational Uptime

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Operational Uptime

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Operational Uptime

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Years of Experience

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Years of Experience

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Years of Experience

What I Build

Complex Automation Systems

End-to-end automation engines built on self-hosted n8n, unifying CRMs (HubSpot), LMS (Thinkific), payments, document storage (AWS S3) and messaging (Whatsapp) into a single autonomous lifecycle. I created then migrated and improved 13+ legacy Zapier flows to n8n with zero manual residuals, covering everything from agent onboarding to offboarding, complaint handling, and inter-system data sync.

Complex Automation Systems

End-to-end automation engines built on self-hosted n8n, unifying CRMs (HubSpot), LMS (Thinkific), payments, document storage (AWS S3) and messaging (Whatsapp) into a single autonomous lifecycle. I created then migrated and improved 13+ legacy Zapier flows to n8n with zero manual residuals, covering everything from agent onboarding to offboarding, complaint handling, and inter-system data sync.

Complex Automation Systems

End-to-end automation engines built on self-hosted n8n, unifying CRMs (HubSpot), LMS (Thinkific), payments, document storage (AWS S3) and messaging (Whatsapp) into a single autonomous lifecycle. I created then migrated and improved 13+ legacy Zapier flows to n8n with zero manual residuals, covering everything from agent onboarding to offboarding, complaint handling, and inter-system data sync.

Data Models & Dashboards

High-fidelity data layers |modeling raw data with DBT across HubSpot, Postgres, and Mongo, then surfacing it through 3-level dashboards and proprietary scoring algorithms. From GMV clusters to consultant performance, I turn noisy operational data into real-time decision tools with strict verification checks.

A man with long hair is working on a computer.

Data Models & Dashboards

High-fidelity data layers |modeling raw data with DBT across HubSpot, Postgres, and Mongo, then surfacing it through 3-level dashboards and proprietary scoring algorithms. From GMV clusters to consultant performance, I turn noisy operational data into real-time decision tools with strict verification checks.

A man with long hair is working on a computer.

Data Models & Dashboards

Web design is the art and science of creating visually appealing and functional websites that provide seamless user experiences. By blending aesthetics, usability, and cutting-edge technology, web design shapes how individuals interact with digital spaces. It encompasses layout design, typography, color schemes, and responsive frameworks, ensuring websites look and perform flawlessly across devices. Whether for businesses, personal portfolios, or e-commerce platforms

A man with long hair is working on a computer.

Operational Processes

Designing and rolling out the actual operating model behind the systems. Onboarding, scoring, offboarding, complaint handling, neighborhood-cluster dispatching across Moroccan regions. I write the playbooks, define the KPIs, and then automate the steps so process and tooling stay in lock-step as the team scales.

Abstract illustration of a network of connected icons

Operational Processes

Designing and rolling out the actual operating model behind the systems. Onboarding, scoring, offboarding, complaint handling, neighborhood-cluster dispatching across Moroccan regions. I write the playbooks, define the KPIs, and then automate the steps so process and tooling stay in lock-step as the team scales.

Abstract illustration of a network of connected icons

Operational Processes

Designing and rolling out the actual operating model behind the systems. Onboarding, scoring, offboarding, complaint handling, neighborhood-cluster dispatching across Moroccan regions. I write the playbooks, define the KPIs, and then automate the steps so process and tooling stay in lock-step as the team scales.

Abstract illustration of a network of connected icons

Web & App Solutions

Internal portals and ops apps that turn complex back-office work into intuitive, low-latency control panels. Recent example: portal.yakeey.com | a production OCR-driven document portal that automates intake, validation, and routing for the agent network. Built with a focus on real users in the field, not just dashboards for management.

Abstract dark blue and brown waves

Web & App Solutions

Internal portals and ops apps that turn complex back-office work into intuitive, low-latency control panels. Recent example: portal.yakeey.com | a production OCR-driven document portal that automates intake, validation, and routing for the agent network. Built with a focus on real users in the field, not just dashboards for management.

Abstract dark blue and brown waves

Web & App Solutions

Internal portals and ops apps that turn complex back-office work into intuitive, low-latency control panels. Recent example: portal.yakeey.com | a production OCR-driven document portal that automates intake, validation, and routing for the agent network. Built with a focus on real users in the field, not just dashboards for management.

Abstract dark blue and brown waves

The Stack

My Journey

MAR 2024 — PRESENT

Business & data Analyst - Automation specialist

Yakeey · Casablanca

Automated the full Agent Lifecycle, from programmatic onboarding to real-time KPI

Engineered cross-platform orchestration via n8n, unifying HubSpot, Slack,ZOHO,Thinkific, YakeeyPRO and Zendesk into a single, zero-latency operational flow.

Predictive Modeling: Delivered high-fidelity market trend analysis and agent performance forecasting to drive executive strategy.

Cross-Functional Leadership: Orchestrated digital transformation at the intersection of Product, Tech, and Growth.

Custom solution programming and development and more

AUG 2023 — JAN 2024

Project Manager & Public Relations

Business Consulting Center | NGO · Marrakech

Designed the NGO's digital and visual identity, built the 2024–2025 action plan, ran a multi-channel communication strategy, coordinated strategic partnerships and on-the-ground events, and reported on KPIs and capital raised through public campaigns.

JAN 2023 — MAY 2023

Internal Audit Intern

CDG Capital · Rabat

Quantitative and qualitative analysis of operational and financial data.

Built a new financial model to evaluate service performance and surface margin opportunities.

NOV 2020 — DEC 2021

Wealth Management Consultant

Business Consulting Center · Marrakech

Tax-exemption simulations for expatriates, tax-optimization strategies, and financial-situation analysis for heritage management | translating complex fiscal logic into clear client recommendations.

NOV 2019 — FEB 2020

Financial Consultant

Oney Bank · Rabat

In-depth analysis of clients' financial needs and commercialization of renewable-credit offers; collaborated with the analytical-review team on credit-margin analysis and process optimization.

Frequently Asked Questions

What exactly do you do?

I sit at the intersection of business operations and Data & Product. I diagnose process bottlenecks, design automation systems, and ship the integrations that make them run | from CRM and LMS pipelines to dashboards, scoring algorithms, and incident response.

What's your stack?

n8n | HubSpot | Google AppScript | JavaScript | HTML | Zendesk |Google Workspace at an advanced level |plus the BI & reporting layer (Sheets, dashboards, OCR). I also work with Wati, SMTP, Thinkific, Zoho, and Slack for end-to-end pipelines.

How do you approach a new system?

I start by mapping the current workflow end-to-end, find where the data and decisions break, and prototype the smallest piece that proves the whole flow. Then I scale it |with verification checks, monitoring, and clear ownership | before retiring whatever it replaces.

Where are you based and what languages do you work in?

Casablanca, Morocco. I work fluently in English, French, and Arabic | comfortable across European, MENA, and remote-first teams.

Are you open to new opportunities?

Yes, actively interested in operations engineering, automation, and data-infrastructure roles. The fastest way to reach me is begdouriziad@gmail.com or LinkedIn.

What exactly do you do?

I sit at the intersection of business operations and Data & Product. I diagnose process bottlenecks, design automation systems, and ship the integrations that make them run | from CRM and LMS pipelines to dashboards, scoring algorithms, and incident response.

What's your stack?

n8n | HubSpot | Google AppScript | JavaScript | HTML | Zendesk |Google Workspace at an advanced level |plus the BI & reporting layer (Sheets, dashboards, OCR). I also work with Wati, SMTP, Thinkific, Zoho, and Slack for end-to-end pipelines.

How do you approach a new system?

I start by mapping the current workflow end-to-end, find where the data and decisions break, and prototype the smallest piece that proves the whole flow. Then I scale it |with verification checks, monitoring, and clear ownership | before retiring whatever it replaces.

Where are you based and what languages do you work in?

Casablanca, Morocco. I work fluently in English, French, and Arabic | comfortable across European, MENA, and remote-first teams.

Are you open to new opportunities?

Yes, actively interested in operations engineering, automation, and data-infrastructure roles. The fastest way to reach me is begdouriziad@gmail.com or LinkedIn.

Achievements & Milestones

22+

Workflows engineered
Workflows engineered

Migrated the consultant lifecycle from Zapier to self-hosted n8n — zero manual residuals.

OCR

Portal in production
Portal in production

portal.yakeey.com automates document intake and validation across the agent network.

99.9%

Operational uptime
Operational uptime

AI-monitored Slack incident alerts catch anomalies before they reach end users.

7+

Systems unified
Systems unified

HubSpot, AWS, Thinkific, Zoho, Wati and Postgres synchronized in real time via n8n and DBT.

100%

Data accuracy
Data accuracy

Strict verification checks across 3-level transaction dashboards and scoring systems.

Multi-region

Ops framework
Ops framework

Modular admin interfaces dispatch and support agents across clusters in Casablanca, Rabat and Marrakech.